Commitment to your safety

Olive Tree Apartments, Revekka Rooms and Kissamia Rooms have taken all the necessary measures to ensure our guests safety during their stay in our lodgings.
Taking into account the new security measures required by the new epidemiological reality that has been formed,we have adapted the operation of our lodgings with the main goals of health and safety of the people who choose to stay with us.

Our priority in this different beginning will be to welcome you into a familiar and completely safe environment. That is why we have drawn up a complete operational plan within the framework of the guidelines required at national level (National Public Health Organization – EODY) and internationally (World Health Organization – WHO).
Our brand as “Health First” lodgings shows exactly what its words signify: our absolute commitment to the safety of all of us.

Covid-19 Measures

Moving forward, Greece is ready to welcome visitors again, always with the same vigilant eye, the same commitment to safety first and same dedication to our guests.

To this goal, we are also proud to inform you that our lodgings will be ready to welcome you safely and comfortably for the summer of 2021.

Safe operation

We have started a stable cooperation with a specialized doctor.

Our staff has been properly trained in accordance with the new health protocols and has received relevant certification from the Medical School of the University of Crete.

In all common areas we have placed a hand sanitizer.

Special floor marking informs about the observance of distances where and as required.

We have increased the frequency of cleaning and disinfection of all our spaces with emphasis on the points that come in frequent contact with both our customers and our staff.

We take care of adequate ventilation of all interiors and at the same time, we have modified our air conditioning systems to ensure the circulation of fresh air.

All staff members efficiently trained on hygiene and safety protocols

Staff is screened for symptoms prior to starting work and if temperature is detected over 37C, they will be asked to stay at home

Reception – Check-in/out

We have changed our check out time at 11:00 and check in at 15:00 to allow ourselves guaranteed 4 hours for cleaning and disinfecting the room.

Clearly marked out zones for standing at Reception

Temperature measuring with touchless devices upon guest arrival

Frequent deep sanitization of front desk surface

Disinfection of room keys frequently

Swimming Pool

Well spread out sunbeds and umbrellas ensuring safe social distancing

Pool sunbeds sanitized after each use.

Increased water quality controls, regular monitoring of chlorine levels.

Rooms

Rooms will be sanitized and sealed before every arrival

Enhanced cleaning and disinfection protocols for guest rooms with attention to high touched surfaces such as remote controls, door and furniture handles, light switches

Use of steam cleaners for the disinfection of fabric surfaces such us sofas, chairs

Room cleaning, bed linen and towel change are performed on request for minimal contact between guests and staff.

All bed linen and towels will be washed at a high temperature and sanitized as per COVID-19 protection protocol

All decorative and extraneous items (extra pillows, blankets, bedcovers) are removed from guest rooms

Guests are recommended to vacate the room during housekeeping

All cooking utensils and plates were removed from the rooms according to instructions.

Restaurant “The Cellar”

Hand sanitizers at all restaurant entrances

Seating capacity reduced to provide adequate space between tables for safe distancing

One family per table at a time

Disinfection after each sitting

In case of emergency

In case of a suspected case, we have drawn up a specific management plan and at the same time we will immediately inform the competent public authorities

We maintain a client file that will only be used for reasons of public health protection and always in accordance with the rules of the GDPR.

Flexible accommodation

Thank you very much for choosing our lodgings for your stay.
For new bookings, we have added new cancellation policy so that you can plan your trip without anxiety and in case of emergency you can change your reservation up to a few days before your arrival.

For any information about your reservation, contact us either by e-mail at info@kissamia.gr, or by phone at 0030 6932641543 (whatsapp).
If your reservation has been made through a partner, you must contact them directly for any modification or cancellation.
In this different period, let’s fill our days with moments of relaxation while making sure that we always stay safe.

Your safety and well being was always important to us, but now it has become our main driver.
We will be happy to welcome you again at Kissamia lodgings and we are confident that you will have the holiday of a lifetime!